From first visit to full service.
Every NANCO contract follows the same five steps. It starts with our first principle: understand first.
Understand
Site visit, headcount, nationalities, shift patterns and client requirements.
Plan
Menu cycle, staffing, QHSE plan, supplies and permits, agreed with the client.
Mobilise
Local teams, equipment and supplies on site, with access to Rumaila arranged.
Operate
Daily service by a camp boss on site, with quality checks at every meal.
Review
Scheduled and surprise management visits, audits and regular feedback reviews.
NANCO management visits every site, on schedule and by surprise, to check standards, motivate teams and review feedback with the client.
What makes the difference on site.
Our clients want one partner and one complete, all-inclusive service. These are the seven strengths we bring to every project.
Capabilities
Support solutions developed through years of work on the most difficult catering and camp problems our clients face.
Local knowledge
Technically qualified staff, selected for maturity, experience and the ability to communicate well with clients.
Team approvals
We work closely with the client and the people using the facility, so every service is delivered effectively.
Management follow-up
Scheduled and surprise management visits to sites and to the client, to check standards and motivate teams.
Quality & choice
Quality monitored to high standards by people specialised in each catering and support service.
Health & safety
Specialist environmental health and safety staff, regular training and random audits at the workplace.
Menu planning
Complete menu selections tailored to the nationalities, status and situation of each client's people.
See it on site
Read what clients wrote about our teams in their letters and certificates.
No catering without QHSE knowledge.
Customer satisfaction is NANCO's top priority. For every project we put in place a quality programme and a QHSE control system, with rigorous procedures for every field team.
Our approach
- Safety training for every employee
- Awareness of the risks of each role
- Written procedures for every field team
- Food-safety control in every kitchen
- Random specialist audits on site
Quality control
- Quality monitored by specialists in each service
- Scheduled and surprise management visits
- Consistency of standards assessed on site
- Feedback reviewed with the client
Management systems
First certified to the standards below in October 2021. Select a certificate to view it.
Quality
Cert. no. 1012Q200921
Environment
Cert. no. 1012E201021
Health & safety
Cert. no. 1012O201121
Food safety
Cert. no. 1012F201221
Certified on 12 October 2021 by Otabu Global Services Pvt. Ltd. (accredited by IAS) for a three-year certification cycle. Recertification is in progress; updated certificates will be shared as soon as they are issued.
Less waste, more reuse.
We develop and put in place practical, sustainable solutions on our sites: in the kitchen, in the camp and with the communities around us.
In practice
Waste separation
Waste separated at source, ready for recycling.
Less food waste
Awareness-raising initiatives with crews and kitchen teams to reduce food waste.
Cooking oil & paper
Set procedures for disposing of used cooking oil and paper.
Coffee cups to farmers
Coffee cups collected and sent to local farmers.
Shared commitments for every NANCO team: minimise waste, maximise recycling. Our environmental management follows ISO 14001, to which NANCO was first certified in October 2021 (recertification in progress).
How we do business.
Our clients trust us with their sites, their people and their information. These policies apply to every NANCO employee, on every site.
Business and ethical conduct
Lawful conduct
Every employee acts within the laws of Iraq and the policies of NANCO's clients.
Business relationships
No one requests, accepts or offers anything of value to influence a business relationship.
Political activity
No gift, loan, favour or service is offered to influence a government official.
Company resources
Company property and information are used only for the benefit of the company.
Confidentiality
Clients' technical, commercial and financial information stays confidential.
Equal opportunity
Recruitment, pay, training and promotion are based on skills and ability alone.
No harassment
Harassment of any kind, by or towards anyone, is not tolerated.
Reporting
Any breach of this policy is reported to management immediately.
Alcohol and drugs
NANCO maintains a safe, healthy and productive workplace for employees, contractors and everyone involved in its operations.
Anyone using, or under the influence of, alcohol or illegal drugs at work or while travelling to work is dismissed immediately. Possession, use, distribution or sale of alcohol or illegal drugs on company premises is strictly forbidden.
Safety first, on every shift
Fair treatment for every employee
Honest dealings with every partner
Planning a camp or rig site?
Tell us four things: location, headcount, services and timing. We will prepare a tailored proposal for your site.